Autogas Propane Ltd. & Tsunami Communications Inc.

"We have been very happy with all of the services Tsunami has provided for us." - Bob Good, President

Autogas Propane has been a client of Tsunami Communications for almost five years. One of BC's largest propane distributors, Autogas had grown to a point where they needed more IT support than their internal resources were providing, yet did not want to commit to a full-time senior IT position, as the workload would not be steady. They had been dealing with several service providers for various aspects of their IT needs.

Tsunami started by providing an in-depth analysis of their existing infrastructure, and laid out a plan to stabilize the environment and resolve certain outstanding issues. This allowed Autogas to delay replacing several key servers until the following fiscal year. The cost was reasonable, and Tsunami was able to convey the central concepts to a non-technical management group. As the stability and reliability of the infrastructure improved, Autogas was able put more trust in the recommendations Tsunami made.

Over time, Tsunami has been able to implement the replacement of those servers, and help Autogas transition to a hardware lifecycle. This concept allows for realistic IT budgeting while it reduces downtime and support costs. Since Tsunami does not sell hardware or software directly, we are able to assist in the purchase and lease decisions, acting as an advocate for Autogas.

Tsunami has also been instrumental in defining IT roles and responsibilities within Autogas, as well as writing job descriptions, and assisting in the selection of IT-related job candidates.

"There is no doubt we get good value for the cost of services from Tsunami." - Bob Good, President

A previous service provider had implemented an email solution that was no longer meeting Autogas' needs. Tsunami was able to provide email hosting with groupware functionality at a reasonable cost.

In order to reduce IT costs and guarantee service levels, Tsunami provides a support contract to Autogas for Senior and Intermediate IT resources. Tsunami supported Autogas through the hiring of a new employee to handle the daily IT needs of the business and assisted with training until the employee was prepared to handle the full responsibility.

"You can be sure they will find the best solutions for your problems at reasonable costs and discuss the required solutions with you." - Bob Good, President

Tsunami has established a trusting, long-term relationship with Autogas, to the benefit of both firms. Autogas gains from having Senior IT management resources at its disposal, without the expense and difficulty of hiring employees to fill their needs. Tsunami enjoys having a stable client, whose growth in the future will help Tsunami grow as well.

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